To improve your company’s service delivery by gaining a deeper understanding of customers’ needs and decision-making processes.
Scope of work can cover:
- Diagnosis and gap analysis of your company
- Development of a strategic roadmap, business frameworks, policies or processes
- Recommendations and plans for implementation
Project may address any of these areas:
- Customer Diagnostics: Diagnosis and gap analysis of customer needs to improve service levels and drive customer-centric behaviour
- Service Innovation: Adoption of advanced customer research, analytics and service process redesign to enhance customer experience
What is not covered:
- Incentives for mystery shoppers and customer survey respondents
SMEs up to 90%*; non-SMEs up to 60% of qualified costs from 1 April 2020 to 31 December 2020.
* Subject to Terms & Conditions